FAQ

Asked, and answered straight.

Billing, hardware, migrations, support — the questions people actually send us, answered the way we answer email: plainly. Open one and watch it anneal.

Billing

Technical

Migration

Support

Question not on the list?

Good — those are our favorites. Write to us and you'll have an answer, usually the same day.

Ask us directly

Asked, and answered straight.

Billing

What do the plans cost?+

Is there a refund policy?+

Are there setup or migration fees?+

What happens if I cancel?+

Will my price go up once I'm in?+

Technical

What hardware does my site actually run on?+

Do you oversell your servers?+

Is there a traffic limit?+

Is SSL included?+

How do backups work?+

Migration

How much does a migration cost?+

How long does a migration take?+

Will my site go down during the move?+

Can you move my email and DNS too?+

Support

Who answers when I email?+

Is there phone support?+

What counts as support, and what costs extra?+

What happens if my site goes down at 3 a.m.?+

Question not on the list?