HF-LGL-04 · ACCEPTABLE USE POLICY
Acceptable Use Policy
EFFECTIVE
2026-07-16
Every client on the platform shares the same network, the same pipes, and the same reputation. This policy exists so that one site’s bad day can’t become everyone’s. It boils down to three things: nothing illegal, nothing that hurts others, nothing that endangers the shared platform — and a promise that enforcement starts with a conversation, not a switch.
Last updated July 16, 2026 · Version 1.0 · Governed by the laws of California, United States
§1Why this exists
Hostfluency is a shared platform: client sites on hardware we own, behind one network, under one reputation. That’s what makes the service accountable — and it’s also why the rules below exist. One site hosting malware gets the whole platform’s IP space blacklisted; one spam campaign gets every client’s email bounced.
The whole policy compresses to one sentence: nothing illegal, nothing that hurts other people, and nothing that endangers the platform your neighbours share.
§2What you may not host or do
The following are prohibited on the platform, without exception:
- Illegal content — anything unlawful in the United States or in your own jurisdiction. Content that exploits or endangers children is reported to authorities immediately, no notice period, no discussion.
- Malware and phishing — distributing malicious software, hosting phishing or credential-harvesting pages, or operating command-and-control infrastructure.
- Spam — sending unsolicited bulk email from the platform, or hosting sites advertised through spam. Transactional email and opt-in newsletters to your own audience are fine.
- Cryptocurrency mining — of any coin, at any scale. It’s shared hardware; a miner is just a slow-motion outage for everyone else.
- Adult content — not hosted here. This isn’t a moral judgment; it’s a risk-profile decision for a shared platform.
- Platform-endangering content — anything that predictably draws attacks, legal threats, or resource exhaustion onto the shared platform: botnets, open proxies or relays, pirated-media indexes, stressers, and the like.
§4Fair use of resources
The platform is designed for low-traffic websites — roughly 50,000 visits per month as a guideline. It’s a guideline, not a tripwire: bursts and busy seasons are expected and absorbed. Sustained growth beyond it starts a conversation, not a penalty (see the Terms, §8).
Background workloads that aren’t serving your website — long-running batch jobs, scrapers, render farms — don’t belong on shared hosting. Ask first; sometimes the answer is yes, and when it isn’t we’ll say why.
Email: transactional mail and modest opt-in newsletters are fine from the platform. Bulk marketing sends belong with a proper email service provider — we’ll happily help you wire one up, because one bad campaign can poison mail deliverability for every client here.
§5Enforcement
For ordinary violations, you get written notice describing the problem and 7 days to remedy it. Fix it in time — or convince us we’ve misread the situation, which happens — and that’s the end of it. Nothing goes on a permanent record, because we don’t keep one.
For severe cases — illegal content, active malware or phishing, spam in progress, or an attack running off the platform — we suspend the offending site immediately and have the conversation second. When your neighbours are being harmed in real time, the switch comes first.
Repeated or unremedied violations may end in termination under the Terms of Service. Even then, we’ll hand over an export of your lawful content — we terminate hosting, not your ownership of your own work.
Where the law requires us to report something — or to preserve evidence — we will. Suspensions under this policy don’t accrue SLA credits.
§6Reporting abuse
If you believe a site hosted on our platform violates this policy, email [email protected] with the address and what you saw. Every report is reviewed — typically the same business day — and we act on what checks out. We won’t share your identity with the reported site’s owner.
§7Changes and contact
We may update this policy as threats and law evolve; material changes come with email notice before they take effect, per the Terms, §14.
And a standing offer: if you’re unsure whether something you want to host crosses a line, ask first — [email protected]. You’ll get a straight answer in plain language, usually the same business day. We’d much rather answer a question than write a notice.