HF-LGL-01 · TERMS OF SERVICE
Terms of Service
EFFECTIVE
2026-07-16
These are the terms that govern hosting with Hostfluency. We’ve written them in plain English because you shouldn’t need a lawyer to understand a hosting contract — though a lawyer hasn’t reviewed this draft yet, which is why the banner above exists.
The short version: pay monthly, be reasonable about what you host, and we’ll take exceptional care of your site. The long version follows, in fourteen sections.
Last updated July 16, 2026 · Version 1.0 · Governed by the laws of California, United States
§1Who we are, and what you’re agreeing to
Hostfluency (“we”, “us”, “our”) is a managed-hosting platform. We host client websites on a low-density fleet of hardware we own and operate — our own North American infrastructure behind Cloudflare’s global edge. Capacity on that fleet is engineered, never oversold, and every account has an engineer of record.
These Terms of Service (“Terms”) are the agreement between you (“you”, “the client”) and us. By creating an account, paying for a plan, or letting us host your site, you agree to these Terms — together with three companion documents that form part of the same agreement:
- the Acceptable Use Policy, which covers what may live on the platform,
- the Service Level Agreement, which covers our uptime promise and credits,
- the Privacy Policy, which covers how we handle your data.
If you don’t agree with something here, don’t use the service — and genuinely, no hard feelings.
§2What the service is
Managed hosting means we take care of the machines so you don’t have to. For every plan, the service includes:
- Hosting of your website on owner-operated hardware — our own North American infrastructure, served through Cloudflare’s network and CDN,
- daily backups, retained for 30 days (see §9),
- monitoring, patching, and maintenance of the servers and platform, and
- support by email and the client portal (see §10).
Equally important is what the service is not: we are not a domain registrar (though we’ll gladly help you manage DNS), we don’t write or debug your application code beyond what your plan’s site-care scope includes, and the platform is designed for low-traffic sites — not high-traffic applications (see §8).
§3Your account
You agree to give us accurate contact and billing information and to keep it current. If we can’t reach you, we can’t warn you about things that matter.
You’re responsible for keeping your account credentials safe, and for everything done through your account. If you think your credentials have been compromised, tell us immediately and we’ll help lock things down.
You must be of the age of majority in your jurisdiction (18 in California) and able to enter a binding contract.
§4Plans, setup, and free migration
We offer three monthly plans: Ember at $19/month, Forge at $39/month, and Foundry at $79/month. What each includes is described on the pricing page, which forms part of these Terms.
Our standard $99 setup fee is currently waived. If we ever reinstate it, it will apply only to new signups from that point forward — never retroactively to you.
Migration is free. We’ll move your existing site — files, database, and configuration — from your current host onto our platform at no charge, as part of onboarding.
You can change plans at any time. Upgrades take effect right away; we settle any difference fairly on your next invoice through Stripe’s proration. Downgrades take effect at the start of your next billing period.
§5Billing and payment
Plans are billed monthly, in advance, by credit or debit card through Stripe. Your card details go directly to Stripe; they never touch our servers and we never see the full number.
If a charge fails, Stripe retries automatically and we’ll email you. If the invoice is still unpaid after 14 days, we may suspend the service until it’s settled — but we will always warn you by email before suspending anything. We’d much rather talk than switch things off.
Prices don’t include applicable sales taxes, which are added where the law requires.
If we ever change a plan’s price, we’ll give you at least 30 days’ notice by email, and the new price takes effect at your next billing period — never mid-cycle.
§6The 30-day guarantee
If you cancel within 30 days of your first payment, we’ll refund everything you’ve paid us — in full, for any reason or none, back to your original payment method through Stripe. We’ll also hand you a complete export of your site so you leave with everything you arrived with (and anything we improved along the way).
After the first 30 days, monthly fees already paid aren’t refundable — but you can cancel at any time and never pay for another period (see §7).
§7Cancelling
You can cancel at any time through the client portal or by emailing us. There is no cancellation fee, no minimum term, and no retention specialist. Cancellation takes effect at the end of your current billing period, and you won’t be charged again.
On request we’ll provide a full export of your site — files and database — at no charge, before or after cancellation.
After your service ends, your site data remains in our backup rotation for up to 30 days and is then permanently deleted.
§8Fair use
The platform is designed for low-traffic websites — as a guideline, sites receiving up to about 50,000 visits per month. That’s a guideline, not a meter: a busy week won’t get you a penalty, and we will never surprise-bill you for traffic.
If your site consistently outgrows the guideline, or its resource use starts affecting other clients on the shared platform, we’ll reach out and figure it out together — that might mean a plan upgrade, some tuning, or honest advice that you’ve outgrown us and help moving somewhere better suited. Sustained fair-use issues are otherwise handled under the Acceptable Use Policy.
§9Backups
We back up every hosted site daily and retain those backups for 30 days. If something goes wrong — whether it’s our fault or yours — we’ll restore from backup on request at no charge.
Backups are a safety net, not an archive. They exist to bring your site back, not to preserve every version of everything forever. Keep your own copy of anything irreplaceable, and we’ll happily help you set that up.
§10Support
Support is by email and the client portal. Requests typically get a response the same business day, and the platform itself is monitored 24/7. We don’t promise 24/7 phone support, because we’d rather promise things we can keep.
Outages are treated differently from questions: if your site is down, that jumps the queue, and the SLA covers what we owe you if we’re slow to fix it.
§11The companion documents
Three companion documents are incorporated into these Terms: the Acceptable Use Policy, the Service Level Agreement, and the Privacy Policy. If these Terms and a companion document ever disagree, the more specific document wins for its own topic.
§12Your content and ours
Your content is yours. You keep all rights to everything you host with us. You grant us only the limited licence we need to operate the service: to store, copy, cache, back up, and transmit your content in order to host it.
You’re responsible for your content — for having the rights to publish it, and for its compliance with the law and with the Acceptable Use Policy.
Our platform, tooling, configurations, and branding are ours. Hosting with us doesn’t transfer any of that to you — just as hosting with us doesn’t transfer your site to us.
§13Warranties and liability
Beyond the specific promises in these Terms and the SLA, the service is provided “as is”. We don’t guarantee it will be uninterrupted or error-free — nobody honestly can — but the SLA puts real money behind our uptime target.
For downtime, the service credits in the SLA are your sole and exclusive remedy.
For everything else, our total liability to you — across all claims — is capped at the amount you paid us in the three months before the event giving rise to the claim. Neither of us is liable to the other for indirect or consequential losses, such as lost profits or lost data beyond our backup obligations in §9.
Some laws don’t allow certain exclusions or caps. Nothing in this section limits liability that cannot legally be limited — including for fraud or wilful misconduct.
§14Changes, governing law, and reaching us
We may update these Terms as the service evolves. For material changes we’ll email you at least 30 days before they take effect. Continuing to use the service after that means you accept the updated Terms; if you don’t, you can cancel under §7 before they apply.
These Terms are governed by the laws of the State of California and the federal laws of the United States that apply there. Any dispute we can’t resolve by talking — and we will always try talking first — belongs to the courts of California.
Questions, notices, and anything formal: [email protected]. That inbox is read promptly.